Whenever a user files a report about your application, we pass these along to you so you are aware. Please investigate the user's claim and ensure your are not in violation of the Statement of Rights and Responsibilities or the Facebook Platform Guidelines.

If you believe you are in compliance, no further action is necessary.

You may report abuse by using the proper "Report" link that appears next to many pieces of content on the site. You may also report another user by using the "Report/Block" link that appears at the bottom of a user's profile page. If this does not resolve the issue, we suggest that you block the person by listing his or her name in the "Blocking People" box that appears at the bottom of the Privacy page.

If you have already blocked an offender or have been blocked by an offender posting abusive content, please have another user report the abusive content or the offender through the one of the various "Report" links available on the site.

If someone has created an account to impersonate or imitate you, please go to the impostor profile and click "Report this Person" in the left column. Check the "Report this Person" box, choose "Fake Account" as the reason, and add "Impersonating me or someone else" as the report type. Be sure to add a valid web address (URL) leading to the real profile so that we can review the information.

You can report a profile that violates Facebook’s Statement of Rights and Responsibilities by clicking the "Report/Block this Person" link in the left column of the profile, selecting "Fake profile" as the reason, and adding the appropriate information. The following categories of profiles are prohibited on the site:

• Profiles that impersonate you or someone else
• Profiles that use your photos
• Profiles that list a fake name
• Profiles that do not represent a real person
• Profiles that have been hacked

Be sure to choose the correct report type to help us verify the information. Facebook reviews every report we receive in order to determine whether or not the content violates our Statement of Rights and Responsibilities, and will take appropriate action. Rest assured that these reports will be kept confidential.

Unfortunately, there is no way to retract a report after you have submitted it. Please be aware a Facebook administrator looks into each report thoroughly in order to decide the appropriate course of action. If no violation of our Terms of Use has occurred, then no warning will be sent. If a violation has occurred, then a warning or more severe actions are taken.

You can report any photo that you feel is offensive by using the "Report" link provided underneath the image. Facebook will monitor these complaints and remove photos as necessary. All reports will be kept confidential.

If you have encountered a direct threat of suicide on Facebook, please immediately contact law enforcement. For reports in the United States, we also recommend that you contact the National Suicide Prevention Lifeline, a 24/7 hotline, at 1-800-273-TALK (8255). If possible, please encourage the user who posted the content to contact Lifeline as well.

You can view a list of suicide prevention hotlines in other countries by visiting http://www.befrienders.org and choosing from the dropdown menu at the top of the page.

We encourage you to learn about how to identify and respond to warning signs of suicidal behavior online at the following address:

http://www.suicidepreventionlifeline.org/GetHelp/WhatifSomeoneIKnowNeedsHelp.aspx

You can submit reports of suicidal content to Facebook by clicking here.

If you find material that promotes terrorist behavior or that raises funds for a terrorist organization, Facebook strongly encourages you to report this here.

Facebook investigates these reports and determines whether to take action based on our Terms of Use. All abuse reports on Facebook are confidential.

If you have encountered a profile that may belong to a registered sex offender, please report it here and we will review the information.

Facebook thoroughly reviews every report we receive to determine whether or not the content violates our Terms of Use. Any content that is considered sexually explicit, violent, malicious or otherwise offensive will be removed. If you received a warning about an item that was taken down, then we have established that it violated these terms.

You received this warning because you sent messages that other users reported as spam. Facebook does not allow users to send messages promoting or advertising a product, service, or opportunity. In order to prevent this from happening in the future, please refrain from sending messages of this kind.

Facebook does not allow users to create or upload content that advertises or promotes a product, service or opportunity. Please refrain from creating any such content in the future and remove all outstanding content to avoid receiving further warnings.

Using automation to collect content or other information from Facebook members is not permitted. If you are using special bookmarks or programs to perform actions in third-party applications, then you may unknowingly be using automation. Further use of these tools can result in your account being permanently disabled.

If you are not using automation and would like to submit a report about the issue, please do so here.

Facebook Pages may only be used to represent real entities, and may only be created by authorized representatives of the Page subject. If you believe your Page was removed in error and you can confirm that you are or officially represent this entity, please report this here.

The material uploaded to the Facebook website is uploaded by our users. Our Terms of Use prohibit users from posting content that violates another party's intellectual property rights. We encourage our users to report instances of copyright infringement using the procedures outlined in our How to Report Claims of Intellectual Property Infringement page, and we terminate the accounts of repeat infringers in appropriate circumstances.

We respect the intellectual property rights of others and we prohibit users from posting content that violates another party's intellectual property rights. When we receive a proper claim of IP infringement, we promptly remove or disable access to the allegedly infringing content. We also terminate the accounts of repeat infringers in appropriate circumstances.

If you believe that content on the Facebook website violates another party's intellectual property rights, you should contact the rights owner directly. If you believe that content is accessible on the Facebook website in violation of your own IP rights, please visit our How to Report Claims of Copyright Infringement page for more information.

We respect the intellectual property rights of others and we prohibit users from posting content that violates another party's intellectual property rights. When we receive a proper claim of IP infringement, we promptly remove or disable access to the allegedly infringing content. We also terminate the accounts of repeat infringers in appropriate circumstances.

If you believe that content on the Facebook website violates another party's intellectual property rights, you should contact the rights owner directly. If you believe that content is accessible on the Facebook website in violation of your own IP rights, please visit our How to Report Claims of Copyright Infringement page for more information.

Some applications, as you may know, are created and operated by third party developers. As such, Facebook does not have the ability to control the content made available through these applications.

That being said, if a third party application developer does not comply with his/her legal obligations related to content issues, that developer may be in breach of our Statement of Rights & Responsibilities. We suggest contacting the developer of this application directly with your concerns. After working with this developer, please contact us if the problem persists.

If you are noticing abusive behavior from a person who is currently on your Friend List, we recommend that you remove this user from your Friend List and report them using the 'Report/Block' link that appears at the bottom of their profile.

If this doesn't resolve the issue, we further recommended that you block the abusive user by listing their name or email address in the "Block List" that appears at the bottom of the Privacy page. You can read more about how to block someone here.

We suggest that you block the person by listing his or her name in the "Blocking People" box at the bottom of the Privacy page. If this does not resolve the problem, please report the user by clicking the 'Report/Block person' link that appears at the bottom of the user's profile. To report a user for a message you have received, use the report link located next to the message in your inbox.

We suggest that you block the person by listing his or her name in the "Blocking People" box at the bottom of the Privacy page. If this does not resolve the problem, please report the user by clicking the 'Report/Block person' link that appears at the bottom of the user's profile.

Please ask your friend to report this user. Your friend can submit a report using the 'Report/Block' link that appears at the bottom of the abuser's profile. Rest assured that this report will be kept confidential.

You can report any photo that you feel is offensive by using the "Report" link provided underneath the image. Facebook will monitor these complaints and remove photos as necessary. All reports will be kept confidential.

Facebook takes the safety of its users very seriously and takes significant efforts to make sure that the interactions encountered on the site are done so in a safe manner. We strongly urge all users to report suspicious people and inappropriate content when they come across it on the site. You can notify Facebook of any inappropriate people or content by clicking on the "Report" link located throughout the site. Users under the age of 18 are also encouraged to talk to a parent or a responsible adult immediately if someone online says or does something to make them feel uncomfortable or threatened in any way.

If you are living in the United Kingdom, under 18, and believe that an adult is acting inappropriately towards you on Facebook, please submit an online report to the Child Exploitation and Online Protection Centre (CEOP). If you are a parent or other adult and concerned about a minor, you can also submit a report by clicking on the link above.

More information about safety on Facebook can be found here.

If you have encountered a direct threat of suicide on Facebook, please immediately contact law enforcement. For reports in the United States, we also recommend that you contact the National Suicide Prevention Lifeline, a 24/7 hotline, at 1-800-273-TALK (8255). If possible, please encourage the user who posted the content to contact Lifeline as well.

You can view a list of suicide prevention hotlines in other countries by visiting http://www.befrienders.org and choosing from the dropdown menu at the top of the page.

We encourage you to learn about how to identify and respond to warning signs of suicidal behavior online at the following address:

http://www.suicidepreventionlifeline.org/GetHelp/WhatifSomeoneIKnowNeedsHelp.aspx

You can submit reports of suicidal content to Facebook by clicking here.

All abuse reports on Facebook are confidential. The user that you are reporting will not know that you have reported them. After the report is submitted, Facebook investigates the issue and makes a determination as to whether or not the content should remain on the site based on our Terms of Use. In certain situations, the circumstances require more severe action. For instance, users who repeatedly violate our Terms of Use can be permanently banned from the site.

Please be aware that not all reported content will be removed. A Facebook administrator looks into each report thoroughly in order to decide the appropriate course of action. If no violation of our Terms of Use has occurred, then no action will be taken.

Facebook encourages all users to utilize the "Report" links when they find abusive content. You can report an abusive username by selecting the "Report this Person" link located on the bottom left side of that person's profile. This takes you to a form where you can specify the type of abuse and make a detailed report. Facebook investigates these reports and makes a determination as to whether or not the content should remain on the site. All abuse reports on Facebook are confidential.

If your account was compromised and a username was selected without your consent, please report the issue here.

Please make sure that the email associated with your account is secure. If you're having trouble logging in with your normal email and password, try resetting your password using the link on the login page. An email will be sent to you with steps for completing the process. If the email on your account has been changed, or if you are unable to access your profile, please send include information about the account in your report so we can look into it further and hopefully restore access.

There are three ways to block someone:

1. Go to the Privacy Settings page and click "Block List." Enter the name or email address of the person you want to block in the appropriate field and click "Block."
2. If you cannot find someone using the Person search field, try going to their profile page. You can block them by navigating to the "Report this Person" link at the bottom of their profile page. Once you click this link, check the "Block this person" box and then click "Submit."
3. Lastly, please note that you can block someone through the "Report" link located next to messages in your Inbox.

People will not be notified when you block them. If you are unable to block someone using any of the methods listed above, it is possible that they have left Facebook or have restricted their privacy settings.

If you cannot block someone and would like to prevent them from viewing your profile, you can adjust your Privacy Settings accordingly. For more information on editing your Privacy Settings, click here.

We want Facebook to remain an environment where people can connect and share comfortably. Cyberbullying is defined as the use of any new technology to harass or intimidate someone and is considered to be abusive behavior from minor to minor, while cyberharassment typically involves adults. There are steps you can take to prevent this kind of behavior if it occurs.

Accept Friend Requests Safely

In order to prevent harassment from strangers, be careful to accept friend requests only from people you know in real life. Also, remember to report any messages or profiles that look suspicious. Facebook is based on a real-name culture, and fake profiles are regularly disabled when they're reported to us. Please also keep in mind that only confirmed friends can post to your Wall or contact you via Facebook Chat, so if you're worried that someone will make inappropriate posts or send offensive messages, just ignore that person's friend request.

Use the "Block" Feature to Stop Abusive Behavior

A block prevents specific people from viewing your profile. When you block people, any ties you currently have with them will be broken, and these people won't be able to contact you through Facebook. If you receive inappropriate or abusive communication, you can block the person by listing his or her name in the "Block People" box at the bottom of your Privacy Settings page. You can visit this page at any time by hovering your mouse over the "Settings" link at the top of any Facebook page and selecting the "Privacy Settings" option from the drop-down menu that appears.

Report Abusive Behavior Directly to Facebook

The most efficient way to report abuse is to do it in the same place it occurs on Facebook. For example, if you receive a harassing message in your Inbox, you can report the message by clicking on the "Report" link next to the sender's name as you are reading the message. If you receive a harassing message from a person who is a Facebook friend of yours, you should remove the person as a friend and report the message. Reporting the message as harassing will automatically add this person to your Block list. You can also use the "Report/Block person" link that appears at the bottom of the abusive user's profile. If you learn that someone is continuing to make abusive comments about you even after you've blocked them, you can ask a friend to report that person on your behalf. Reports are confidential and the user being reported does not know that they have been reported. After a report is submitted, we will investigate the issue and make a determination as to whether or not the content should remain on the site based on our Terms of Use. A Facebook administrator looks into each report thoroughly in order to decide the appropriate course of action.

Restrict Privacy Settings

To restrict the amount of information that potential bullies may have access to, customize your privacy settings so that certain people can't access information like your Wall, photos, or profile. You can also change your privacy settings if you are uncomfortable being found in searches or having your profile viewed publicly. Privacy on Facebook is controlled primarily from the Privacy Settings page. You can visit this page at any time by hovering your mouse over the "Settings" link at the top of any page of Facebook and selecting the "Privacy Settings" option from the drop-down menu that appears.

Respond to Abusers in the Right Way

Cyberbullies often seek a reaction from the people they harass. When they fail to get one, they often give up gradually. Rather than responding to a bully via Inbox, a Wall post, or Facebook Chat, you can delete offensive posts from your Wall or messages from your Inbox and then use the "Block" or "Report" functions to resolve the issue safely. To delete an offensive Wall post, hover over the post in question, click the "Remove" button that appears, and select "Delete" in the dialogue box. To delete a message from Inbox, simply click the "Delete" button at the top of the message. Only confirmed friends can post to your Wall or send you a message through Chat. If you are receiving posts and Chat messages you don't like, you should consider removing the sender from your friends list.

These tips have been reviewed by stopcyberbullying.org and connectsafely.org, two independent organizations that provide tools, resources, and educational materials on internet safety including cyberbullying and cyberharassment.

ConnectSafely.org offers additional information on cyberbullying and cyberharassment at http://www.connectsafely.org/Safety-Tips/tips-to-help-stop-cyberbullying.html.

Stopcyberbullying.org offers information on preventing cyberbullying and cyberharassment at http://www.stopcyberbullying.org/prevention/index.html.

Facebook is a member of the StopCyberbullying Coalition, a movement to understand, prevent, and address cyberbullying affiliated with stopcyberbullying.org.

You can anonymously report any group as offensive. There is a button at the bottom-left of the group that will allow you to submit your complaint. Facebook will process to these reports and take the appropriate action based on Facebook's Terms of Use.

You can report a group that violates Facebook’s Terms of Use by clicking the "Report Group" link at the bottom left of the group’s page. Groups containing drug-related, nudity, or other graphic or sexually suggestive content are not allowed, nor are groups that promote violence or that attack an individual or group.

Facebook reviews every report we receive to determine whether or not the content violates our Terms of Use and will take appropriate action. Rest assured that these reports will be kept confidential.

The "Report Spam" button removes any message thread(s) you select from your Inbox and notifies Facebook of the content of the message. Facebook uses the reports to prevent spam from being sent in the future.

To report a user for a message you have received, use the report link located next to the message in your Inbox.

You can "report" any photo that you feel is offensive (a link is provided underneath the image). Facebook will monitor these complaints and remove photos as necessary. All reports will be kept confidential. You can also report this here.

You can report a photo that violates Facebook’s Statement of Rights and Responsibilities by clicking the "Report This Photo" link underneath the image. Photos containing drug use, nudity, or other graphic or sexually suggestive content are not allowed, nor are photos that depict violence or that attack an individual or group.

Facebook reviews every report we receive to determine whether or not the content violates our Terms of Use and will take appropriate action.

Thank you for bringing this to our attention. Facebook is not responsible for the support provided by this developer. However, Facebook works to ensure that all third-party developers are following our Terms of Service. Please report this application by going to the application’s About page and clicking "Report Application" at the bottom of the page, or by clicking "Report" at the bottom of any canvas page within the application.

Be sure to give a detailed, accurate description of the problem and include links (URLs) to the relevant pages. We will then investigate your report and take appropriate action based on our Platform Developer Terms of Service. We also recommend that you check the "I would like a copy of this report to be sent to the developer of the application" box to bring this matter to the attention of the developer.

Please remember that applications on Facebook Platform are maintained by third-party developers, and they can link to content outside of Facebook. We recommend that you keep your anti-virus software up to date and run its virus removal feature if you suspect your computer has been infected. Keep in mind that you can always remove and/or restrict applications from the "Applications" section of the Privacy page.

Because this application was not built by Facebook and is operated by an outside developer with its own technical resources, you will need to contact the developer who created the application. You can report this to the developer by going to the application’s About page and clicking "Contact Developer" at the bottom of the page, or by clicking "Contact" at the bottom of any canvas page within the application.

Facebook is not responsible for the support provided by this developer. However, Facebook works to ensure that all outside developers are following our Terms of Service. If you find that the developer is unresponsive to your inquiry, please report the application for abuse by going to the application’s About page and clicking "Report Application" at the bottom of the page, or by clicking "Report" at the bottom of any canvas page within the application.

To prevent further harassment, we also recommend that you block both the application as well as the user. Blocking an application will prevent you from receiving invites to add it and will disable the application from using your information. This means your friends will no longer be able to communicate with you using this application. It will also prevent the application from publishing stories in your News Feed.

To block an application, go to the Application Directory and find the application you wish to block. Once found, click on the picture for the application to see its About page. On the About page you will have the option to "Block this Application" on the right side of the screen.

To block a user, go to the Privacy Settings page and enter the name of the person you want to block in the "Block People" search field at the bottom of the page. Blocking allows you to prevent all interactions with someone on Facebook. They won't be able to find you in searches, view your profile, or contact you, and will not be notified that you blocked them.

If you block someone on Facebook, you will still be able to see content that person has created within the application, but you should not be able to interact with that person and they should not be able to interact with you via the application.

Keep in mind that this application was not built by Facebook and is operated by an external developer with its own technical resources. If you are still able to interact with someone you blocked on Facebook within an external application, you will need to contact the developer who created the application. You can report this issue to the developer by going to the application’s About page and clicking "Contact Developer" at the bottom of the page, or by clicking "Contact" at the bottom of any canvas page within the application.

Facebook is not responsible for the support provided by this developer. However, Facebook works to ensure that all external developers are following our Statement of Rights and Responsibilities. If you find that the developer is unresponsive to your inquiry, please report the application for abuse by going to the application’s About page and clicking "Report Application" at the bottom of the page, or by clicking "Report" at the bottom of any canvas page within the application.

You can report an application for abuse by going to the application’s About page and clicking "Report Application" at the bottom of the page, or by clicking "Report" at the bottom of any canvas page within the application.

You can also contact the developer directly with questions about the application by going to the application’s About page and clicking "Contact Developer" at the bottom of the page, or by clicking "Contact" at the bottom of any canvas page within the application.

If you see an objectionable advertisement and the web address (URL) in your browser window begins with "http://apps.facebook.com/", this is most likely an advertisement running within an external application and not through Facebook. However, Facebook believes that ads are most effective when they are relevant and meet user expectations for a valuable and trusted experience.

Facebook is committed to providing the best user experience possible and we continue to investigate ads that violate our policies. We also encourage developers and ad networks to maintain high quality applications and advertising practices and may take further action against developers who host ads that violate our policy.

If you have confirmed that the advertisement is running within an external application, you can report it to both the developer of that application and to Facebook by clicking on the "Report" link in the lower-left of the page.

If the advertisement is on Facebook, please follow the instructions listed here to report the advertisement.

The Facebook Platform Developer Terms of Service prohibit third party applications from storing certain information for longer than 24 hours, and Facebook takes action on developers who are found to be violating this. If you think an application is storing your information improperly, please let us know by reporting the application on its "About" page. You can also control what information applications can access from the "Applications" section on the Privacy page.

You can report a video that violates Facebook’s Statement of Rights and Responsibilities by clicking the "Report Video" link beneath the video, selecting the appropriate category, and clicking "Submit." The following video categories are prohibited on the site:

• Videos containing nudity or pornography
• Videos with excessive gore or violent content
• Videos with racist/hate speech
• Videos containing drug use
• Videos that target an individual
• Videos that are not personal in nature

Facebook reviews every report we receive in order to determine whether or not the content violates our Statement of Rights and Responsibilities, and will take appropriate action. Rest assured that these reports will be kept confidential.

If you see a video on Facebook you own the copyright to, select the "Report" option below the video and click the "Is this your copyrighted content?" link. You’ll be directed through the reporting process.

Alternatively, you can report content that you own the copyright to from the Copyright page.

If you'd like to report an ad that you've seen on Facebook, please fill out this form. Please include as much detail as possible to help us track down the ad.

Please note that we aren't able to reply to any other inquiries made through that form. Additionally, we aren't able to respond directly to all reports, but know that a specialist will investigate your concerns and remove anything that violates our Advertising Guidelines or Terms of Use.

If you'd like to report a specific ad you've seen on Facebook, please fill out this form with as much detail as possible and one of our specialists will investigate your report right away.

If your question about Facebook Ads wasn't answered by the FAQs above, we encourage you to check out our Advertising Guidelines as well as other topics in the Facebook Ads Help Center that may answer your question. If you still aren't able to find the information you're looking for, you can fill out this form to contact the Facebook Ads Team.

Although we're unable to reply to every bug report at this time, we may contact you for more details about the issue as we investigate the report. Thank you for taking the time to improve the site.

To report an bug with your updated privacy settings, please click here.

As with all Facebook Ads, you will bid for Facebook Ads for Pages and Events on a per-click (CPC) or per-impression (CPM) basis. The specific criteria for what counts as a "click" on each type of ad is described below.

Ads for Pages
If you choose to bid and pay per click (CPC), your clicks will include clicks on the title, image or ad body, as well as clicks on the "Become a Fan" link. When a user becomes a fan of your Page through the ad, that action will also be reported as an "Action" in your Facebook Ad reports. You won't be charged if a user clicks on his friends’ names appearing with the ad.

Ads for Events
If you choose to bid on a CPC basis, this will include clicks on your title, image, or ad body, as well as "Yes" and "Maybe" RSVPs through the link on the ad. You won't be charged when a user clicks on his friends’ names appearing with the ad, or for incomplete or "No" RSVPs.

If you choose to pay per thousand impressions (CPM), you will be billed when your ad is shown on the site, regardless of whether the user interacts with it.

As with all Facebook Ads, your reports will show you how your ads are performing with impressions, clicks and CTR. Clicks will include clicks on your title, image, body and clicks on the "Become a Fan" link or RSVP "Yes" and "Maybe"s. In addition, you will see a breakdown of your respective friend actions (users becoming fans of your Page, or RSVPing to your Event) so that you can measure how these features are performing for your ads.

Please report this information here so that we can memorialize this person’s account. Memorializing the account removes certain more sensitive information like status updates and restricts profile access to confirmed friends only. Please note that in order to protect the privacy of the deceased user, we cannot provide login information for the account to anyone. We do honor requests from close family members to close the account completely.

Facebook did not generate the notification that you received. These notifications were created by a 3rd party application and can be safely disregarded.

For future reference, you can report an application for abuse by clicking "Report Application" at the bottom of the application’s About page. Alternatively, you can click "Report" at the bottom of any canvas page within the application.

Although we're unable to reply to every bug report at this time, we may contact you for more details about the issue as we investigate the report. Thank you for taking the time to improve the site.

Please submit bug reports only here.

When attempting to view certain profiles, some users are seeing an error that says: "The page you requested was not found. You may have clicked an expired link or mistyped the address. Some web addresses are case sensitive." If you would like to submit a report about this issue, please click here.

The Pages section on the Info tab is not appearing for some users. We are currently working to resolve this issue, no further reports are needed.

Please report this information here so that we can memorialize this person’s account. Memorializing the account removes certain more sensitive information like status updates and restricts profile access to confirmed friends only. Please note that in order to protect the privacy of the deceased user, we cannot provide login information for the account to anyone. We do honor requests from close family members to close the account completely.

To resolve this issue, please complete the following steps:

1. Go to "Page" on your IE8 taskbar.
2. Select Compatibility Settings
3. Next to facebook.com click "Add"
4. Restart your browser

If the above solution does not resolve your issue, please report this issue here.

After adding new information to the Contact Information section, some users are not seeing it display on their profile. If you would like to submit a report, please click here.

Although we're unable to reply to every bug report at this time, we may contact you for more details about the issue as we investigate the report. Thank you for taking the time to improve the site.

Please submit bug reports only here.

Facebook reports valid clicks. Many third-party reporting tools instead count page visits or views, which may not correspond directly to clicks. Additionally, your third-party reporting tool may not count certain clicks because the tool requires that your browser have cookies, Javascript, and/or images enabled in order to record statistics. Your third-party tools may also count clicks that we have already identified and filtered out of your reports and charges. Please remember that statistics measured at daily intervals may be based on different time zones, resulting in different daily totals.

If your ad links directly to the site you're advertising, and you're trying to track clicks on that ad by looking at page visits with facebook.com as the source, it's likely that your statistics will be different than the reports we provide to you. This is an expected discrepancy, as many of the page visit sources will be lost with this kind of tracking process. If you’d like more information about how to successfully use third-party systems to track your page visits, we recommend contacting the tracking company directly.

If you have reason to believe you’re currently receiving invalid clicks or have received invalid clicks in the last two months, please fill out this form to request an investigation. If we determine that you were in fact charged for invalid clicks that we did not previously detect, we will credit your account accordingly.

When you contact us, please provide as many details as possible about the suspected activity so that we can thoroughly investigate your report. We often request server logs documenting the traffic to your site during the time period in question so that we can compare our logs to the server logs and explain any discrepancies that may be occurring. We cannot accept third-party aggregations for this purpose because they don’t contain the level of detail needed for investigation.

When having an issue completing a Facebook credits transaction with an application, find the application listed below that you are having difficulty with and follow these instructions.

1) Click the 'Payments Issue' link



2) Choose 'Help Making a Payment' from the dialogue box that appears



3) Write a description of your issue in the section provided



This message will be forwarded to Facebook as well as the application in question. Our payments team will reply as soon as we can.

- Barn Buddy
- Birthday Calendar
- (fluff)Friends
- Happy Aquarium
- Happy Island
- Happy Pets
- (Lil) Green Patch
- MouseHunt
- PackRat
- Pirates: Rule the Caribbean!
- Restaurant City
- Robin Hood
- SocialCalendar
- Tiki Farm

If you are having an issue using Facebook Gifts, please refer to the Gifts Help Center.

To notify a developer of a potential issue receiving a good/service, please find the 'Payments Issue' link on the bottom of the application's canvas page. Then,
1) Click the 'Payments Issue' link




2) Choose 'Dispute a Payment' from the dialogue box that appears




3) Choose the recent order you have not received or are unsatisfied with

4) Write a description of your issue in the section provided



This message will be forwarded directly to the application in question. A copy of this message will also be emailed to the email address linked to your Facebook account. The application will be responsible for responding to your message and resolving your dispute.

- Birthday Calendar
- (fluff)Friends
- Happy Aquarium
- Happy Island
- Happy Pets
- (Lil) Green Patch
- MouseHunt
- PackRat
- Pirates: Rule the Caribbean!
- Restaurant City
- Robin Hood
- SocialCalendar
- Tiki Farm

If you are having an issue using Facebook Gifts, please refer to the Gifts Help Center.

If you wish to report that someone’s username infringes your intellectual property rights, please fill out our username infringement form.

To file a bug, please visit our bug tracking system and check to see if anyone else has already reported the bug. If so, you can add your vote or a comment. If your bug is not already listed, you can file a new bug there.

If you wish to report that someone’s username infringes your rights, please fill out our username infringement form. The form is located here.

If you wish to report that someone’s username infringes your rights, please fill out our username IP infringement form. For all other reports of intellectual property infringement, including Page names, please click here.

If you wish to report that someone’s username infringes your rights, all you need to do is fill out our username IP infringement form here.

You can view your ad as well as all the statistics related to the ads you have created on the Ad Campaigns page of the Ads Manager. On this page you can change your cost per click or CPM at any time while your ads are running, pause or unpause your ads, and delete your ads.

You will not see your ad actually running on Facebook unless you are a member of the target audience that you selected for your ad. Additionally, even if you are a member, you aren’t guaranteed to see your ad. This doesn't mean your ad isn't running, just that our system has determined that other ads would be more relevant to you. As long as you are seeing impressions reported in your ad statistics, this means your ad is running and can be seen by users.

If you just created your ad, please check back in a couple hours. It is possible that your ad is receiving clicks and impressions but the statistics haven't updated yet.

You will not see your ad actually running on Facebook unless you are a member of the target audience that you selected for your ad. Additionally, even if you are a member, you aren’t guaranteed to see your ad. This doesn't mean your ad isn't running, just that our system has determined that other ads would be more relevant to you. As long as you are seeing impressions reported in your ad statistics, this means your ad is running and can be seen by users.

Facebook Ads display in the right side column on Facebook pages in the Ad Space. In the Ad Space, up to three ads may show at one time on any given page. These right-hand spaces might include three Facebook ads or one Facebook ad and one banner ad. In the second case, the banner ad will always appear below the Facebook ad.

You will not see your ad actually running on Facebook unless you are a member of the target audience that you selected for your ad. Additionally, even if you are a member, you aren’t guaranteed to see your ad. This doesn't mean your ad isn't running, just that our system has determined that other ads would be more relevant to you. As long as you are seeing impressions reported in your ad statistics, this means your ad is running and can be seen by users.

Sometimes, problems occur during the video encoding process. Some common problems include lack of sound, flawed sound, fast-forwarded sound, dark colors, or fast motion. If such a problem occurs, please try converting the video into a different format and uploading it again. If you continue to experience problems, please report this issue here.

For technical reasons, it may take more than several minutes for a video to fully encode. This process should not last more than a few hours. To see a list of the videos that are currently encoding for your account, go to the "Videos Encoding" tab of the My Videos page. Please note that trying to upload the same video multiple times will not speed up the process. It is also unlikely this will result in the successful upload of a previously problematic video.

Please also ensure that the video does not exceed the size or time limitations indicated on the upload page.

Please make sure the video is encoded in one of the following formats:

• 3g2 (Mobile Video)
• 3gp (Mobile Video)
• 3gpp (Mobile Video)
• asf (Windows Media Video)
• avi (AVI Video)
• dat (MPEG Video)
• flv (Flash Video)
• m4v (MPEG-4 Video)
• mkv (Matroska Format)
• mod (MOD Video)
• mov (QuickTime Movie)
• mp4 (MPEG-4 Video)
• mpe (MPEG Video)
• mpeg (MPEG Video)
• mpeg4 (MPEG-4 Video)
• mpg (MPEG Video)
• nsv (Nullsoft Video)
• ogm (Ogg Media Format)
• ogv (Ogg Video Format)
• qt (QuickTime Movie)
• tod (TOD Video)
• vob (DVD Video)
• wmv (Windows Media Video)

Please also check that you are using the latest version of a supported browser.

If you continue to experience problems, please submit your report to Facebook here.

Please note that it can take several minutes for your video to encode. If the video encoding process fails, you will receive an email notification and the video will disappear from the Encoding page. Please check your email for any Facebook notifications regarding encoding errors. If you continue to experience problems, please report this issue here.

Some users are currently experiencing issues on the site where content appears and disappears for short periods of time. For example, a Wall post may disappear and not return until logging in again and/or refreshing the page.

If you would like to submit a report, please click here.

It is possible that malicious software was downloaded to your computer or that your password was stolen by a phishing website designed to look like Facebook. Please carefully follow the steps provided:

1. Run anti-virus software: If your computer has been infected with a virus or with malware, you will need to run anti-virus software to remove these harmful programs and keep your information secure.
   • For Windows:
     http://www.microsoft.com/protect/viruses/xp/av.mspx http://www.microsoft.com/protect/computer/viruses/default.mspx
   • For Apple/Mac OS:
     http://support.apple.com/kb/HT2550
2. Reset password: From the Account Setting page, you will need to create a new password. Be sure that you use a complex string of numbers, letters, and punctuation marks that is at least six characters in length. Do not use words found in the dictionary.
3. Never click suspicious links: It is possible that your friends could have unwillingly sent you spam, viruses, or malware through Facebook if their accounts were infected. Do not click this material and do not run any .exe files on your computer without knowing what they are. Also, be sure to use the most current version of your browser as it will contain important security warnings and protection features.

If you are still unable to access your profile, please send us more information regarding the issue so we can investigate. Please submit your report here.

Some users are unable to display older Wall posts on their profile. Please report this issue here.

Some users are finding that Flickr stories are no longer importing to their Walls. No further reports are needed at this time.

Although we're unable to reply to every bug report at this time, we may contact you for more details about the issue as we investigate the report. Thank you for taking the time to improve the site.

Please submit bug reports only here.

Please report this issue here.

If you are getting a 'Database Down. Sorry, a temporary error has occurred. Please try again' error, please report this issue here.

If you are getting a "Sorry, this profile is not available at the moment. Please try again shortly" error when trying to view a friend's profile, please report this issue here.

Please report this issue here.

To resolve this issue, please try upgrading to the latest version of Flash. If you continue to see this error message, please report this issue here.

Please report this here. Be sure to copy the full error that you see on your screen.

Please report this issue here.

Please report this issue here.

If you are seeing an "Authentication Failure You are not permitted to do that" error, please report this issue here.

Please report this issue here.

Please report this issue here.

Please report this issue here.

When using the Friend Finder to send friend requests and invite people to Facebook, please make sure to use your email password and not your Facebook password. In addition, please ensure that the password is less than 17 characters and does not contain any strange characters (passwords must be a combination of letters/numbers). If you are still unable to use this feature, please submit a report here.

While chatting, some users are seeing "An unexpected error occurred" message in the Chat box. Please report this issue here.

Some users are currently not seeing their Pages in Search results. Please report this issue here.

Some users are currently not seeing the Pages section on their Info tab. We hope to resolve this issue as soon as possible. Please report this issue here.

If you are seeing a message that your Page is unavailable right now, this is a temporary result of site maintenance, and is not related to the content of your group or event. Please try accessing it in a few hours, when it should be available again with all content restored. You can also report the issue here.

When a Page admin comments on a fan’s photo, the comment may appear as if it was posted from the admin’s personal Facebook account. No further reports of this issue are needed.

When a Page admin "Likes" a post on their Page, the post may appear as if "Liked" from the Page admin's personal account. No further reports of this issue are needed.

Although we're unable to reply to every bug report at this time, we may contact you for more details about the issue as we investigate the report. Thank you for taking the time to improve the site.

Please submit bug reports only here.

Please select the option that best describes your issue:

• I'm already registered, but I need to change my name: Please submit your name change request and allow 24 hours for the submission to be approved. Facebook reviews each name change request that is submitted. Due to the volume of requests we receive, your request may not be processed immediately. If you have already submitted the request and the 24 hours have expired, please submit your report to Facebook.


• I'm trying to sign up for a new account to use as a personal profile: While signing up for a personal profile, please ensure that your full name does not contain any invalid punctuation and that it contains a full last name. If you're still having problems signing up for a personal profile, please submit a report.


• I'm trying to register a presence for a business, product, or public figure: We do not allow these entities to maintain personal profiles, but you can create a Facebook Page. Pages can only be created to represent a real public figure, artist, brand or organization, and may only be created by an official representative of that entity. Find out more about Facebook Pages.

Some users are experiencing this duplicate tagging. If you would like to submit a report, please click here.

Sometimes during periods of site maintenance, photo albums or individual photos will temporarily disappear. If you are currently missing some photos, please wait for a few hours to see if they reappear. We apologize for any inconvenience this may cause you. If the photos do not reappear, please submit a detailed report about the missing photos here.

If you are using Firefox, you have probably changed your browser settings to block Facebook images. To resolve this problem, please follow these steps:

1. Go to the "Tools" menu.
2. Choose "Options."
3. Click on the "Content" tab.
4. Across from "Load images automatically," click "Exceptions."
5. Highlight the Facebook URL.
6. Click "Remove site."
7. Close the Exceptions window.
8. Click "OK."
9. Restart your browser.

If you don't see an "Options" selection in the "Tools" menu, you will need to follow these steps:

1. Go to the "Firefox" menu.
2. Choose "Preferences."
3. Click on the "Content" tab.
   
4. Across from "Load images automatically," click "Exceptions."
5. Highlight the Facebook URL.
6. Click "Remove site."
7. Close the Exceptions window.
8. Click "OK."
9. Restart your browser.

If you continue to experience this problem, please submit your report to Facebook here.

Please make sure you are using an unedited version of the image. Editing the photo using third party software may cause it to upload incorrectly or fail to upload entirely.

Please also make sure that the length or width of the photo you are uploading is not over three times longer than the other dimension.

Please note that we only support the uploading of .jpg, .gif, .bmp, and .png files.

The maximum file size is 15 MB.

Please make sure that you have the latest version of your browser installed and have also updated to the latest version of Java. If you continue to experience problems, please report this issue here.

Some users are being sent back to their home page or another page when trying to comment on a photo. We are aware of this issue and are working to resolve it. If you would like to submit a report about this problem, please click here.

Although we're unable to reply to every bug report at this time, we may contact you for more details about the issue as we investigate the report. Thank you for taking the time to improve the site.

Please submit bug reports only here.

The name you enter as your electronic signature should match the name on your account. If you have a business account with no name or profile, or are trying to create an account when you create your Page, please enter your legal first and last name as your electronic signature.

We are currently experiencing an issue with this feature that may result in an error when you try to create your Page. We are working to resolve this issue, reports are no longer needed.

Although we're unable to reply to every bug report at this time, we may contact you for more details about the issue as we investigate the report. Thank you for taking the time to improve the site. If you are having problems logging into an account you have already successfully registered, click here.

Please only submit bug reports related to having problems with signing up for a new account here.

Please click here to view and report an error message you are seeing.

If you think you might want to run an older version of an ad again, or would like to run similar ads simultaneously and compare their performance during the same period, you might want to create a similar ad, since this will preserve the old version while creating a new one.

If you know you won't run your older ad again, or want continuous reporting before and after you change your ad, you might want to edit the ad so that the new version will replace the old.

To change your high school network, simply go to the go to the Networks tab of your Account Settings page and identify the school that you’ve moved to. Note that you can only change networks once every six months.

Also, note that if you move to a school that you do not attend and are reported for doing so, you will be permanently banned from the site.

Facebook does not allow users to track profile views or see statistics on how often a particular piece of content has been viewed and by whom without your consent.

If an Application claims to provide this functionality, you can report an application for abuse by going to the application’s About page and clicking "Report Application" at the bottom of the page, or by clicking "Report" at the bottom of any canvas page within the application.

Facebook is forbidden by federal and many state laws to give unauthorized access to someone who is not an account holder.

We encourage parents to exercise any discretion they can on their own computers and in overseeing their kids' internet use. Please talk to your kids, educate them about internet safety, and ask them to use our extensive privacy settings.

If you would like to report an underage user (under thirteen years of age), please do so here.

If your child is experiencing abuse on the site, we encourage you to ask them to log in to their account and report it. Detailed information about reporting abuse is available on our Help Center's Report Abuse page.

For more information, please review our Facebook Safety page.

Some users are finding that Flickr stories are no longer importing to their Walls. No further reports are needed at this time.

Please make sure that the file follows the format below:

1. First line contains the words "Email Addresses"
2. The following rows only contain email addresses and no other type of information (name, location, etc.)

If you continue to experience problems, please submit a report here. Please note that Facebook may need a copy of your address book (e.g. comma separated value - .csv file) to troubleshoot the problem. However, we will not send any invitations on your behalf.

Some users are seeing a blank page when they go to the Inbox. If you are experiencing this problem, please make sure you are using the most recent version of your internet browser. Click here for information about updating your browser. As a temporary solution, you can also visit your Inbox on Facebook Lite. If the problem persists, please submit a report here.

Some users are experiencing this error when trying to access individual messages. Please report this issue here.

Some users see an error message when opening their Inbox. If this problem persists longer than a few hours, please submit a report here.

Please click here to report this issue.

Please report this issue here.

Please go through your entire Inbox and make sure you do not have any unread messages. An unread message will be highlighted and have a blue dot next to it.

If the issue still persists, please submit your report to Facebook.

Although we're unable to reply to every bug report at this time, we may contact you for more details about the issue as we investigate the report. Thank you for taking the time to improve the site.

If your account has been hacked, "phished," or is sending spam out without your consent, click here.

Please only submit bug reports related to messages and Inbox here.

You can ban abusive users from your application using these tools: http://wiki.developers.facebook.com/index.php/Admin.banUsers http://wiki.developers.facebook.com/index.php/Admin.unbanUsers http://wiki.developers.facebook.com/index.php/Admin.getBannedUsers

See this bug report for more information: http://bugs.developers.facebook.com/show_bug.cgi?id=538

Some users with large friend counts (more than 1,000) are experiencing trouble when trying to view the "Birthday" and "Friends’ Events" tabs.

If you have fewer than 1,000 friends and are experiencing this issue, please submit a report here.

After reactivating your account, it may take a few hours before all your groups, events, notes and other content is completely restored. If this content has not been restored within 24 hours of reactivation, please submit a report here.

When inviting groups or friend lists to an event, some users are experiencing an invitation delivery delay. Guests should receive these invitations within a few hours, but will not display on the event until they have received these invitations. We are continually working to shorten these delays. If it has been more than 24 hours since first trying to send invitations, and guests are still not displaying on your event, you can submit a report here.

: If you are seeing a group or event invitation on your home page that still appears after you have taken action on it, or that does not allow you to take action, try clearing your browser's cache and cookies by following the instructions here. If the invite remains after you have taken those steps, please submit a report here.

When sending messages to guests of an event, delivery may be delayed. Event guests should receive these messages within a few hours. We are continually working to shorten these delays. If it has been more than 24 hours since you first tried sending a message to your event and guests have still not received it, you can submit a report here.

Although we're unable to reply to every bug report at this time, we may contact you for more details about the issue as we investigate the report. Thank you for taking the time to improve the site.

Please submit bug reports only here.

Some users are getting fake email notifications that look like they are being sent from Facebook. These emails include false notifications for things like friend requests, messages, events, photos, and videos, as well as false accusations of Facebook site abuse. Do not click on any links contained within an email that you believe looks suspicious. Visit our Security Page for further information.

Please report this issue here.

Some users’ preferences have changed to "On" automatically, despite having their preferences set to "Off." This problem may be caused by using the Facebook application on your smartphone (ie BlackBerry). If you are experiencing this issue, please report it here.

Unfortunately, there is currently no way to filter out these notifications. If you do not want to see notifications from a certain application, just uncheck the box next to the application's name on the right side of the "Notifications" tab. You will not receive any more notifications from that application unless you check the box again.

If you believe that a third-party application is misusing the Notifications feature, you can report the application for abuse by going to the application’s About page and clicking "Report Application" at the bottom of the page, or by clicking "Report" at the bottom of any canvas page within the application. Be sure to give a detailed, accurate description of the problem and include links (URLs) to the relevant pages. We also recommend that you check the "I would like a copy of this report to be sent to the developer of the application" box to bring this matter to the attention of the developer.

The best thing to do is to talk to your children and teach them about Internet safety. Remind them to:

• Never share their password with anyone
• Understand their privacy settings
• Report people that violate our Statement of Rights and Responsibilities
• Block anyone that might be sending unwanted content

Facebook takes the safety of its users very seriously and makes a significant effort to take down any objectionable material that may be posted on the site. We encourage users to report offensive profiles, messages, groups, events, shares, notes and photos. Reported items are then reviewed by Facebook administrators and removed if deemed in violation of our Statement of Rights and Responsibilities. Users also have the option of "blocking" other users, which will ensure that they are unable to find them in a search, view their profile or send them a message.

Facebook requires its users to be at least 13 years old before they can create an account. Providing false information to create an account is a violation of our Statement of Rights and Responsibilities.

Applicable laws may give parents the right to access personal information their child has provided before Facebook follows its policy of promptly deleting such accounts. If you are aware of your underage child having an account on Facebook, you can show them how to delete their account by having them log into their profile and following this link.

If you would like to report an underage user (under 13 years of age), please do so here. We will promptly delete the account of any underage user that is reported to us through this form.

Alternatively, you can submit a request to Facebook here. Please be aware that you will be required to submit a notarized statement declaring your rights as a parent or guardian immediately upon using this form.

If a preview is not displaying correctly for your URL, you may need to contact the webmaster of the site you are trying to share to check whether it meets Facebook's requirements.

In order to generate a Share preview successfully, a website must include the following three meta tags in its source HTML:

< meta name="title" content="Article headline here" />
< meta name="description" content="Article summary here" />
< link rel="image_src" href="http://www.example.com" />

Please make sure that this site includes these tags in the section of its HTML. Also, note that these tags are case-sensitive and URLs must be absolute. For more information, review the "Making sure Share Preview works" section listed here.

If you have determined that this site includes all of the necessary metatags but it is still not generating the correct preview, please submit a report here.

Although we're unable to reply to every bug report at this time, we may contact you for more details about the issue as we investigate the report. Thank you for taking the time to improve the site.

Please submit bug reports only here.

Please verify that the credit card number, address, and other payment information are correct before retrying your purchase. If you are still experiencing difficulty, please submit a report here.

Although we're unable to reply to every bug report at this time, we may contact you for more details about the issue as we investigate the report. Thank you for taking the time to improve the site.

Please report bug reports only here.

After reactivating your account, it may take a few hours before all your groups, events, notes and other content is completely restored. If this content has not been restored within 24 hours of reactivation, please submit a report here.

Please place your blog into this validator and resolve any existing issues with your blog provider.

If you are experiencing problems with formatting or images not transferring to your notes, please check the RSS feed you are importing to determine whether it is displaying your blog correctly. The Notes application will only import what is displayed on the RSS feed.

If you’re still experiencing problems, please submit a report here.

If you are seeing duplicates of your original blog posts in your Notes application, and you only imported the blog once, please submit a report here.

Although we're unable to reply to every bug report at this time, we may contact you for more details about the issue as we investigate the report. Thank you for taking the time to improve the site.

Please submit bug reports only here.

Your updates should appear in News Feed promptly. If your update hasn't appeared in News Feed after several hours, please report this issue here.

To resolve this issue, please complete the following steps:

1. Go to "Page" on your IE8 taskbar.
2. Select Compatibility Settings
3. Next to facebook.com click "Add"
4. Restart your browser

If the above solution does not resolve your issue, please report this issue here.

Some users are experiencing issues with the home page not loading properly. Please report this here.

Although we're unable to reply to every bug report at this time, we may contact you for more details about the issue as we investigate the report. Thank you for taking the time to improve the site.

Please submit bug reports only here.

Some users are unable to update their status from the 'What's on Your Mind' box that appears on both the Home Page and the Profile page. Hitting the blue Share button is often unresponsive. If you would like to submit a report, please report this here.

Although we're unable to reply to every bug report at this time, we may contact you for more details about the issue as we investigate the report. Thank you for taking the time to improve the site.

Please submit bug reports only here.

Some users are experiencing an error when confirming a friend request. Please submit a report here.

Some users are seeing their profiles display zero friends. They may also have difficulty viewing their friends’ profiles or seeing their friends in News Feed. We are aware of this issue and hope to have it resolved soon. If you would like to submit a report, please click here.

Some users are seeing an issue where clicking on a friend request refreshes the home page. If you are seeing this on the site, please report it here.

Although we're unable to reply to every bug report at this time, we may contact you for more details about the issue as we investigate the report. Thank you for taking the time to improve the site.

Please submit bug reports only here.

If you have a specific question, try searching the Help Center first. For example, search profile photo in the Help Center's search field above if you want to learn how to change your profile photo.

If you want to browse by topic, click on the most relevant subject and then select the relevant subtopic. For example, if you'd like to learn more about privacy settings, first click Privacy, then click Privacy settings and fundamentals. If you want to report a bug (or want to see if the issue you're experiencing is a bug), click Troubleshooting instead.

If you'd like to see answers from other users via the Help Center's user-to-user support feature (or if you want to answer other users' questions there), click on the Help Discussions module on the help page you're on, or just click on the Help Discussions filter on the left-hand side and browse by subject there.

We are currently working with people whose accounts have been affected by money transfer scams

The money transfer scam is characterized by cybercriminals using Facebook in an attempt to trick your friends into sending them money. Most frequently, these criminals will gain control of a Facebook account, and use the Chat or Status features to claim that you are stuck in a far away location and in need of financial assistance.

It is possible that your email account was compromised as well, as obtaining access to a victim’s email is one of the primary ways these cybercriminals have been operating. Please take the following steps to ensure the security of your Facebook account:

1. Select a unique and complex password for your Facebook account and keep this entirely to yourself. You can do this from the Account Settings page of your Facebook account or by using the "Forgot Password" link on the login page.



2. Select a new, unique password for any email address associated with your account, making sure to avoid using the same password for any account.



3. Verify that you control all of the email addresses associated with your account on the Contact Email section at:

https://www.facebook.com/editaccount.php


4. Add a security question to your account from the Account Settings page if you have not done so already.



5. Visit the following page for more information about Facebook security and how to report suspicious material:

http://www.facebook.com/security

If you require further assistance in securing your account, please enter your account information in this form so that we can make sure your account is secure.

It is possible that malicious software was downloaded to your computer or that your password was stolen by a phishing website designed to look like Facebook. Please carefully follow the steps provided:

1. Run anti-virus software: If your computer has been infected with a virus or with malware, you will need to run anti-virus software to remove these harmful programs and keep your information secure.
   • For Windows:
     http://www.microsoft.com/protect/viruses/xp/av.mspx http://www.microsoft.com/protect/computer/viruses/default.mspx
   • For Apple/Mac OS:
     http://support.apple.com/kb/HT1222


2. Reset password: From the Account Setting page, you will need to create a new password. Be sure to use a different password than you use for other sites or services, made up of a complex string of numbers, letters, and punctuation marks that is at least six characters in length. Do not use words found in the dictionary.


3. Never click suspicious links: It is possible that your friends could unwillingly send spam, viruses, or malware through Facebook if their accounts are infected. Do not click this material and do not run any ".exe" files on your computer without knowing what they are. Also, be sure to use the most current version of your browser as they contain important security warnings and protection features. Current versions of Firefox and Internet Explorer warn you if you have navigated to a suspected phishing site, and we recommend that you upgrade your browser to the most current version. You can also find more information about phishing and how to avoid it at http://www.antiphishing.org/consumer_recs.html and http://onguardonline.gov/phishing.html.
   
   Phishing is an online attempt to trick a user by pretending to be an official login page or an official email from an organization that you would have an account with, such as a bank or an email provider, in order to obtain a user’s login and account information. In the case of a phishing login page, the login page may look identical to the login page you would normally go to, but the website does not belong to the organization you have an account with (the URL web address of the website should reflect this). In the case of a phishing email, the email may look like an email you would get from the organization you have an account with and get emails from, but the link in the email that it directs you to takes you to the above phishing login page, rather than a legitimate login page for that organization.
   
   To prevent your account information from being obtained in a phishing scheme, only log in to legitimate pages of the websites you have an account with. For example, "www.facebook.example.com" is not a legitimate Facebook page on the "www.facebook.com" domain, but "www.facebook.com/example" is a legitimate Facebook page because it has the "facebook.com" domain. When in doubt, you can always just type in "facebook.com" into your browser to return to the legitimate Facebook site.

If you are still unable to access your profile, please send us more information regarding the issue so we can investigate. Please submit your report here.

If your account has been hacked and you can still access your login email address, please attempt to reset the password to your account by selecting the "Forgot your password?" link that appears above the Password field on the Facebook Login page. An email will be sent to you with steps for completing the process.

If your account has been hacked and the login email on your account has also been compromised or has been changed, please send us information about the account so we can look into it further and hopefully restore access. Please submit your report here.

It is possible that malicious software was downloaded to your computer or that your password was stolen by a phishing website designed to look like Facebook. Please carefully follow the steps provided:

1. Run anti-virus software: If your computer has been infected with a virus or with malware, you will need to run anti-virus software to remove these harmful programs and keep your information secure.
   • For Windows:
     http://www.microsoft.com/protect/viruses/xp/av.mspx http://www.microsoft.com/protect/computer/viruses/default.mspx
   • For Apple/Mac OS:
     http://support.apple.com/kb/HT1222


2. Reset password: From the Account Setting page, you will need to create a new password. Be sure to use a different password than you use for other sites or services, made up of a complex string of numbers, letters, and punctuation marks that is at least six characters in length. Do not use words found in the dictionary.


3. Never click suspicious links: It is possible that your friends could unwillingly send spam, viruses, or malware through Facebook if their accounts are infected. Do not click this material and do not run any ".exe" files on your computer without knowing what they are. Also, be sure to use the most current version of your browser as they contain important security warnings and protection features. Current versions of Firefox and Internet Explorer warn you if you have navigated to a suspected phishing site, and we recommend that you upgrade your browser to the most current version. You can also find more information about phishing and how to avoid it at http://www.antiphishing.org/consumer_recs.html and http://onguardonline.gov/phishing.html.
   
   Phishing is an online attempt to trick a user by pretending to be an official login page or an official email from an organization that you would have an account with, such as a bank or an email provider, in order to obtain a user’s login and account information. In the case of a phishing login page, the login page may look identical to the login page you would normally go to, but the website does not belong to the organization you have an account with (the URL web address of the website should reflect this). In the case of a phishing email, the email may look like an email you would get from the organization you have an account with and get emails from, but the link in the email that it directs you to takes you to the above phishing login page, rather than a legitimate login page for that organization.
   
   To prevent your account information from being obtained in a phishing scheme, only log in to legitimate pages of the websites you have an account with. For example, "www.facebook.example.com" is not a legitimate Facebook page on the "www.facebook.com" domain, but "www.facebook.com/example" is a legitimate Facebook page because it has the "facebook.com" domain. When in doubt, you can always just type in "facebook.com" into your browser to return to the legitimate Facebook site.

If you are still unable to access your profile, please send us more information regarding the issue so we can investigate. Please submit your report here.

You can view your ad as well as all the statistics related to the ads you have created on the Ad Campaigns page of the Ads Manager. On this page you can change your cost per click or CPM at any time while your ads are running, pause or unpause your ads, and delete your ads.

You will not see your ad actually running on Facebook unless you are a member of the target audience that you selected for your ad. Additionally, even if you are a member, you aren’t guaranteed to see your ad. This doesn't mean your ad isn't running, just that our system has determined that other ads would be more relevant to you. As long as you are seeing impressions reported in your ad statistics, this means your ad is running and can be seen by users.

Facebook is committed to providing the best user experience possible and we continue to investigate ads and applications that violate our policies. If you are being asked to download a file, and the web address (URL) in your browser window begins with "http://apps.facebook.com/", then please submit a report to Facebook by clicking on the "Report" link at the lower-left of the page.

If you clicked on an advertisement on Facebook and downloaded a file, please follow the instructions listed here to report the advertisement.

If the issue is only occurring with one application, please contact the developer of the application. In order to contact the developer, please go to the application’s About page.

If the issue is occurring with multiple applications, please submit a report here.

Please note that although we're unable to reply to every bug report at this time, we may contact you for more details about the issue as we investigate the report. Thank you for taking the time to improve the site.

Powerful reporting and insight tools are provided free to Page Admins. On a cumulative and week-over-week basis, these granular reports will measure reach (e.g., impressions, clicks), viral impact (e.g., fan adds), responder insights (e.g., gender and age), and engagement (e.g., video plays and wall posts) of visitors to the Page. One advantage of using the applications designed by Facebook is the ability to receive these free, regular, detailed updates on the growth of the page.

Report this issue here.

Please make sure you have not adjusted your email notification settings from the Notifications tab of the Account page.

Please check your spam/junk email filter to ensure that emails coming from Facebook have not been incorrectly placed in this folder. Be sure to add the "@facebookmail.com" email domain to your email account's safe senders list.

If you are still not receiving emails from Facebook, please contact your ISP (Internet Service Provider) to ensure that they are not blocking email traffic coming from Facebook.

If you've completed all steps above, please click here to submit your report to Facebook.

There are a variety of reasons why Facebook may issue an advertising credit. Such credits will be automatically added to your ad account's funding sources, and when you run ads, the charges will first be deducted from the credit before your credit card is charged.

If our system detects that there have been invalid clicks on your account, we may automatically credit your account with the value of those clicks. Please note that we filter out some clicks for a variety of reasons before they ever appear in your reports or charges. We may issue a credit if we identify certain clicks as invalid after you've been charged for them.

Similarly, if there are any issues on our end that interfere with the correct delivery of your ads, Facebook may issue a credit equal to the value of any incorrectly delivered clicks.

If you are unable to log in to your account and are receiving a warning that your account appears to be compromised, Facebook has detected suspicious activity on your account and has temporarily suspended it as a security precaution. It is possible that your password was "phished," or stolen by a website designed to look like Facebook. You will be able to regain access to your account once you complete the automated security verification process. When you regain access to your account, please be sure to follow all of the suggested security precautions, including:

1. Password Protection: You should select a unique and complex password for your account and keep this entirely to yourself. Be sure that you use a complex string of numbers, letters, and punctuation marks that is at least six characters in length. It should also be different from other passwords you use elsewhere on the internet.
2. Private Browsing: Please make sure that you log out of your Facebook account and quit your browser when you’re done using the site. This is especially important when using a public computer or someone else's mobile device. You should also never check the "Keep me logged in" box when logging in from a public computer, as this will keep you logged in even after you close your browser window.
3. Secure Email: Since anyone who can read your email can probably also access your Facebook account, you should make sure that any email addresses associated with your account are secure. To ensure security, you should change the password for all of your email accounts and make sure that no two are the same. By varying your passwords, you can greatly decrease your account’s risk of being compromised in the future.
4. Security Question: If you have not done so already, you should add a security question to your account from the Account Settings page. You should choose a question and answer that you will remember, and no one else should be able to answer the question that you choose.
5. Log in at Facebook.com: Make sure that when you access the site, you always log in from a legitimate Facebook page with the facebook.com domain. Do not click any unfamiliar links and do not run any executable files (files ending in .exe) on your computer without knowing what they are. If something looks or feels suspicious, go directly to www.facebook.com to log in.
6. Run Anti-Virus Software: If your computer has been infected with a virus or with malware, you will need to run anti-virus software to remove these harmful programs and keep your information secure.
   
   For Microsoft http://www.microsoft.com/protect/viruses/xp/av.mspx http://www.microsoft.com/protect/computer/viruses/default.mspx
   
   For Apple http://support.apple.com/kb/HT1222
7. Learn More: You should visit the following page for more information about Facebook security and how to report suspicious material in the future: http://www.facebook.com/security

When using the Friend Finder to send friend requests and invite people to Facebook, please make sure to use your email password and not your Facebook password. In addition, please ensure that the password is less than 17 characters and does not contain any strange characters (passwords must be a combination of letters/numbers). If you are still unable to use this feature, please submit a report here.

To resolve this issue, please follow these instructions to clear your browser's cache before attempting to log in. If you continue to experience problems, please report this issue here.

Before reporting a new bug, be sure to review existing login issues listed here. If you are having problems creating an account, click here.

Although we're unable to reply to every bug report at this time, we may contact you for more details about the issue as we investigate the report. Thank you for taking the time to improve the site.

Please submit new bug reports related to problems accessing your existing account here.

Please report this issue here.

You can control the membership of a group you admin by following the "Edit Members" link on the group’s page. Note that you will not be able to remove the group creator even if you are an admin. If you do not see the option to remove a specific member of your group or to set the member as an admin, please submit a report to Facebook here.

While regular members of a group will not be able to search within the list of group members, any group admin should be able to find a member by entering a full name into the search box on the Edit Members page. If you are unable to find a particular member using this process, please submit a report to Facebook here.

To message all members of a group as the group’s admin, go to the group profile and follow the "Message All Members" link underneath the group photo. Please note that this option is only available for groups with 5,000 people or fewer.

If you have fewer than 5,000 in your group but are seeing an error screen when trying to send a message to all members, please submit a report to Facebook here.

Some users are experiencing issues with the pages not loading properly. Please report this here.

After reactivating your account, it may take a few hours before all your groups, events, notes and other content is completely restored. If this content has not been restored within 24 hours of reactivation, please submit a report here.

If you are seeing a message that your group or event is unavailable right now, this is a temporary result of site maintenance, and is not related to the content of your group or event. Please try accessing it in a few hours, when it should be available again with all content restored. If it has been more than 24 hours and you are still unable to access your group or event, please submit a report here.

When sending messages or event invitations to a group, delivery may be delayed. Group members should receive these messages within a few hours. Guests will not display on an event until they have received these invitations. We are continually working to shorten these delays. If it has been more than 24 hours since you first tried sending a message or invitation to your group and members have still not received it, please submit a report here.

If you are seeing a group or event invitation on your home page that still appears after you have taken action on it, or that does not allow you to take action, please follow these instructions to clear your browser's cache and cookies. If the invite remains after you have taken these steps, please submit a report here.

Although we're unable to reply to every bug report at this time, we may contact you for more details about the issue as we investigate the report. Thank you for taking the time to improve the site.

Please submit bug reports only here.

To avoid group takeovers and prevent abuse, we no longer allow group members to become the admin of an "open" group after the original admin has left. If you are unable to become the admin of a "closed" or "secret" group, please submit a bug report here.

Although we're unable to reply to every bug report at this time, we may contact you for more details about the issue as we investigate the report. Thank you for taking the time to improve the site.

Please submit bug reports only here.

Please remove and then re-add the most upgraded version of the application. If you continue to experience difficulty with the application, please submit your bug report here.

Although we're unable to reply to every bug report at this time, we may contact you for more details about the issue as we investigate the report. Thank you for taking the time to improve the site.

Please submit bug reports only here.

Some users are seeing a "Could not connect to Facebook Chat at this time" or a yellow exclamation point in the bottom right corner of the screen. To submit a report about this, please click here.

Sometimes while chatting with friends, it will appear that they have signed off of Facebook. To submit a report about this, please click here.

If the Chat menu does not expand when you click on it, please restart your browser and try again. If you are using an old browser such as Internet Explorer 6, you will need to upgrade your browser to be able to see the Chat menu. If you continue to have problems, please submit a report here.

Although we're unable to reply to every bug report at this time, we may contact you for more details about the issue as we investigate the report. Thank you for taking the time to improve the site.

Please submit bug reports only here.

Some advertisements that run on third-party applications link to services that ask for your cell phone number and subsequently send text messages to your phone. While Facebook is not responsible for these advertisements, we recommend that you send a text message containing the word "STOP" (without the quotation marks) to the number from which you're receiving the messages in order to cancel the service.

You may report an application containing these advertisements to its developer(s) and to Facebook by clicking on the "Report" link that appears in the lower left corner of any page within the application. Unfortunately, we have no control over your mobile service. We suggest you contact your mobile provider and explain the situation to them.

Please try copying and pasting the full link you received into your address bar. Some email clients will separate the link onto several lines, so be sure to copy the entire link. If this does not work, click "Resend Confirmation Email" on the Settings tab of the Account page. If you are still receiving this error message, please report this issue here.

Although we're unable to reply to every bug report at this time, we may contact you for more details about the issue as we investigate the report. Thank you for taking the time to improve the site.

Please submit bug reports only here.

Please report this issue here.

Although we're unable to reply to every bug report at this time, we may contact you for more details about the issue as we investigate the report. Thank you for taking the time to improve the site.

Please submit bug reports only here.

Some users have not been able to log in and are receiving this error message. We are aware of this problem and are working on resolving the issue soon. Please report this issue here.

Some users have not been able to log in and are receiving this error message. We are aware of this problem and are working on resolving the issue soon. Please report this issue here.

You can sign up for a username starting at 12:01 a.m. EDT on Saturday, June 13, 2009, by visiting www.facebook.com/username. After selecting one for your application or company name, you will see a green check mark indicating that the name is available before you actually claim it. In some cases, your desired username may not be available because someone has already selected it or because we've reserved certain names that have been brought to our attention in an effort to help third parties protect their intellectual property and other rights. If your username is unavailable or you wish to report that another username infringes your intellectual property rights, please click here.

Be sure to check out this FAQ for answers to other common questions.

Facebook does not give third party applications or ad networks the right to use your name or picture in ads. The ads you see running within application pages are served by ad networks outside of Facebook, and not by Facebook itself.

You can report concerns you have about the content or behavior of any platform application directly to the developer of that application by going to the application's About page and clicking "Report Application" at the bottom of the page, or by clicking "Report" at the bottom of any canvas page within the application.

Please note that your privacy settings for Facebook Ads do not control application behavior, but we will take action on applications that violate our Terms of Use or SSR.

To permanently ban a fan, follow these steps:
From the Fans section:

1. Click "See all" under the Fans section
2. Select the "X" next to a user's name
3. Check the box next to "Ban Permanently"
4. Click "Remove"

From a Wall post or comment:

1. Click "Report" next to the user's post or comment
2. Select the reason for the report from the drop-down menu
3. Provide additional information about the abusive comment
4. Select the box to permanently ban the user

To report a Page for content that violates our Statement of Rights and Responsibilities, please click on the "Report this Page" link found in the bottom, left corner of every Page.

You can add or change a profile picture in any of the following ways:

• To set a photo that you or a friend has already uploaded to Facebook as your profile picture, select "Make Profile Picture" at the bottom right when you are viewing the photo.
• To upload a picture that you have saved on your computer, move your mouse over your profile picture and click the pencil icon. Select "Upload a picture" from the drop-down menu and follow the on-screen directions.
• To take a new profile picture using your webcam, move your mouse over your profile picture and click the pencil icon. Select "Take a picture" from the drop-down menu and follow the on-screen directions. If you choose to take a picture using your webcam, you may first have to allow your Flash player to access your webcam.

You can edit the thumbnail version of your profile picture at any time by moving your mouse over your profile picture, clicking the pencil icon, and selecting "Edit Thumbnail." If you wish, you can also remove your profile picture by moving your mouse over your profile picture, clicking the pencil icon, and selecting "Remove your Picture."

If you are having trouble adding or changing your profile picture, please note that you cannot upload a photo if it is more than three times as tall as it is wide. If you are still experiencing this problem, please report the issue here.

You can anonymously "report" any event as offensive. There is a button at the bottom-left of the event profile that will allow you to submit your complaint. Facebook will keep an eye on these reports and take down events that we deem inappropriate.